1 Information We Collect
When you contact us or submit a service request through our website, phone, or WhatsApp, we may collect:
- Your name, phone number, and email address
- Vehicle details (brand, variant, registration number)
- Location and service requirements
- Insurance policy details (when required for claim assistance)
- Communication records — call logs, WhatsApp messages, emails
We collect only what is necessary to provide the service you have requested. We do not collect any sensitive financial information such as bank account numbers or credit card details.
2 How We Use Your Information
We use your information to:
- Respond to your service requests and inquiries
- Provide quotations and confirm service bookings
- Coordinate with partner workshops and insurance companies on your behalf
- Improve our services and customer support
- Send updates related to your inquiries or active service requests
⚠️ We do not sell or share your personal data with third parties — except when required for insurance claim assistance (sharing with the relevant insurer) or when required by law or legal compliance.
3 Data Security
We take reasonable and appropriate measures to protect your data from unauthorised access, disclosure, or misuse. All communication through our website is secured.
🔐 Secure Communication
All website communication is encrypted. We use industry-standard security protocols.
🚫 No Unauthorised Access
Access to your data is restricted to authorised team members only — for service purposes.
📵 No Data Sale
We never sell, rent, or trade your personal information to any third party for commercial purposes.
🗑️ Data Retention
We retain your data only as long as necessary to provide the service or as required by applicable law.
4 Cookies & Tracking
Our website may use cookies to improve your browsing experience. Cookies are small data files stored on your device that help us understand how visitors use our site.
- Cookies help us remember your preferences and improve page performance
- We do not use cookies to track you across other websites
- We do not use cookies for advertising or profiling purposes
✓ You can disable cookies in your browser settings at any time. Disabling cookies may affect some functionality of the website but will not impact your ability to contact us or use our core services.
5 Your Rights
As a customer or website visitor, you have the following rights with respect to your personal information:
✏️ Right to Update
You can request correction or update of any personal information we hold about you at any time.
🗑️ Right to Delete
You can request deletion of your personal data. We will comply unless retention is required by law.
📋 Right to Access
You can request a summary of the personal information we hold about you.
🚫 Right to Withdraw
You can withdraw consent for us to contact you for updates or promotions at any time.
To exercise any of these rights, simply contact us by phone, WhatsApp, or email using the details in Section 6 below. We will respond within a reasonable time.
6 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:
Anuja Solutions
Serving Customers Across India Through Our Partner Workshop Network
CALL / WHATSAPP
+9194583-16059
ALTERNATE NUMBER
+9194581-09479
WEBSITE
www.anujasolutions.com
Frequently Asked Questions
No. Your phone number is used only to respond to your service request or inquiry. We do not sell, rent, or share your contact details with any third party for commercial purposes. It is shared only when required to coordinate with the insurer or workshop for your active service.
Yes. We take reasonable measures to protect your data from unauthorised access. All website communication is secured, access is restricted to authorised team members, and we never sell or trade your personal information. You can request deletion of your data at any time.
Anuja Solutions provides car service coordination, accident repair support, cashless insurance claim assistance, motor insurance renewal guidance, and breakdown support — across 70+ cities in India including Delhi, Jaipur, Guwahati, Patna, Thane, Noida, and more.
Yes. Anuja Solutions coordinates with multi-brand workshops and can assist with all major Indian and international car brands — including Maruti, Hyundai, Tata, Honda, Toyota, Mahindra, Kia, MG, and others.
You can book a service by calling us on 94583-16059, sending a WhatsApp message, or emailing anand@anujasolutions.com. There is no online booking portal — we prefer a direct conversation to understand your exact requirement before coordinating the right workshop.
You call us immediately after an accident. We guide you on intimation, help coordinate towing to a network garage, assist with documentation, follow up with the surveyor, and track your claim until settlement. We manage Steps 2–6 of the 7-step claim process on your behalf.
A standard car service usually takes 3–5 hours, while repairs or insurance claims may take longer depending on the extent of damage, insurer response time, and parts availability. We keep you updated throughout the process.
Note: This Privacy Policy may be updated from time to time. Any significant changes will be communicated on this page with an updated date. By continuing to use our services, you agree to the terms of this Privacy Policy. For any concerns, please contact us directly — we are always available on call and WhatsApp.